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Talk about service ...
Is customer service dead? Like, do companies and people on the other end of the phone just not give a shit anymore?
Just now I called a local animal hospital to bring Lucy in (minor eye issue, don't want it to get worse) and the woman who answered the phone garbled the greeting so badly that I had no idea what she was saying or if I was even calling the right place. I asked if it was the right clinic and she moodily mmhmmed at me. I said I was hoping to bring my cat in either Saturday or next Monday (figuring Saturdays were completely booked like any other doctor). She said okay and asked me when I wanted to bring her in ... um, I'd just said Saturday or Monday. So I repeat that and she's maintaining her mood to ask me which day I prefer. We then got into a round of 'what time?' 'what time do you have open?' 'whenever you want ...' as if I'm psychic enough to realize that. She could have simply said 'We are pretty wide open that day starting at 8am, do you have a specific time in mind?' But no. I got attitude and vague comments.
Last week I ordered a CD set from Best Buy online ... within two days, I had a UPS slip above my mailbox that said they needed my signature - it was checked box A, which allows you to sign the back of the slip so they''ll leave the package. I signed it, left it by the mailboxes, but I got another slip on Friday so I signed that one and put my name on it, put it back by the mailboxes, and even wrote 'SEE BACK' on the front of the slip so they would leave the package on Monday ...
I get home Monday night to a Final Delivery slip and that one said B, that they require my signature upon delivery. There's a number on the slip and it says I can redirect the shipment as long as I call by 7pm (so I'm hoping to redirect it to my parents' or even to work) ... it's like 650 at this point, so I call ASAP. I get a recording that says my package is already being sent back to the shipper!!!
I ask for an agent to complain that I SIGNED THE SHEET TWICE but they still wouldn't leave it ... and the agent tells me that the package was always set for the 'needs signature upon delivery', meaning they would never leave the package, even if I signed the sheet. I made a point that the slips didn't say that and he just brushed it off with "I'm not sure why they did that in your area." I asked why can't I redirect my package since it must still be in the area? It says as long as I call before 7...' he says it's already past 7. I'm like ... uh, no, it's 655, but he won't help me.
Then he tells me that it's actually in holding at the local distribution site for the week, with the hours of 9am-7pm. I asked why would the message says they're sending it back to the shipper then? and he has no answer, just repeats that it's at the local site. I ask if someone else can pick up my package if I give a name ahead of time (bc I'm worried I'll never make it over there in time). He says sure, they just have to have the same address on their govt ID. I'm like "Great, I live alone with two cats ..."
Last night, I was running late from work and the trains were delayed (of course), so I get home at 650 and RUSH to the distribution center. I was literally the last person they helped and they were locking doors and turning off lights. It went through this whole rigamarole where they said it wasn't at the site and they didn't know where it was (uh don't you TRACK your OWN packages?), then they said it was delivered to me already and signed at my management office. I told them my building doesn't HAVE a management office. "Don't you live in an apartment building?" "Yes, but management is not on site." "It was signed by a K. Cook." "I don't know who that is."
It goes on and on and then they start in on "It's been shipped back to the sender." Sigh. I tell them "Long story short, I signed for it TWICE on the delivery sheets because they were marked A ... and then I was told it was being sent to the shipper THEN I was told you'd hold it here for five days."
She replies: "We would never do that."
Great. So the idiot on the phone Monday night was completely wrong in telling me they hold it for five days after the Final Delivery notice ... and the people before that were wrong in marking the delivery slip for signature on the back ... and now my package is already returned to Best Buy and a K. Cook in Ohio signed for it.
My favorite part of the whole ordeal is how no one I talked to seems to be bothered by the complete incompetence of their staff. Everyone is just like 'I don't know why they did/said that ...' and leaves it at that. No one was willing to accept responsibility or try to help. It just happened and that was that.
At least I got refunded by Best Buy LOL.
Just now I called a local animal hospital to bring Lucy in (minor eye issue, don't want it to get worse) and the woman who answered the phone garbled the greeting so badly that I had no idea what she was saying or if I was even calling the right place. I asked if it was the right clinic and she moodily mmhmmed at me. I said I was hoping to bring my cat in either Saturday or next Monday (figuring Saturdays were completely booked like any other doctor). She said okay and asked me when I wanted to bring her in ... um, I'd just said Saturday or Monday. So I repeat that and she's maintaining her mood to ask me which day I prefer. We then got into a round of 'what time?' 'what time do you have open?' 'whenever you want ...' as if I'm psychic enough to realize that. She could have simply said 'We are pretty wide open that day starting at 8am, do you have a specific time in mind?' But no. I got attitude and vague comments.
Last week I ordered a CD set from Best Buy online ... within two days, I had a UPS slip above my mailbox that said they needed my signature - it was checked box A, which allows you to sign the back of the slip so they''ll leave the package. I signed it, left it by the mailboxes, but I got another slip on Friday so I signed that one and put my name on it, put it back by the mailboxes, and even wrote 'SEE BACK' on the front of the slip so they would leave the package on Monday ...
I get home Monday night to a Final Delivery slip and that one said B, that they require my signature upon delivery. There's a number on the slip and it says I can redirect the shipment as long as I call by 7pm (so I'm hoping to redirect it to my parents' or even to work) ... it's like 650 at this point, so I call ASAP. I get a recording that says my package is already being sent back to the shipper!!!
I ask for an agent to complain that I SIGNED THE SHEET TWICE but they still wouldn't leave it ... and the agent tells me that the package was always set for the 'needs signature upon delivery', meaning they would never leave the package, even if I signed the sheet. I made a point that the slips didn't say that and he just brushed it off with "I'm not sure why they did that in your area." I asked why can't I redirect my package since it must still be in the area? It says as long as I call before 7...' he says it's already past 7. I'm like ... uh, no, it's 655, but he won't help me.
Then he tells me that it's actually in holding at the local distribution site for the week, with the hours of 9am-7pm. I asked why would the message says they're sending it back to the shipper then? and he has no answer, just repeats that it's at the local site. I ask if someone else can pick up my package if I give a name ahead of time (bc I'm worried I'll never make it over there in time). He says sure, they just have to have the same address on their govt ID. I'm like "Great, I live alone with two cats ..."
Last night, I was running late from work and the trains were delayed (of course), so I get home at 650 and RUSH to the distribution center. I was literally the last person they helped and they were locking doors and turning off lights. It went through this whole rigamarole where they said it wasn't at the site and they didn't know where it was (uh don't you TRACK your OWN packages?), then they said it was delivered to me already and signed at my management office. I told them my building doesn't HAVE a management office. "Don't you live in an apartment building?" "Yes, but management is not on site." "It was signed by a K. Cook." "I don't know who that is."
It goes on and on and then they start in on "It's been shipped back to the sender." Sigh. I tell them "Long story short, I signed for it TWICE on the delivery sheets because they were marked A ... and then I was told it was being sent to the shipper THEN I was told you'd hold it here for five days."
She replies: "We would never do that."
Great. So the idiot on the phone Monday night was completely wrong in telling me they hold it for five days after the Final Delivery notice ... and the people before that were wrong in marking the delivery slip for signature on the back ... and now my package is already returned to Best Buy and a K. Cook in Ohio signed for it.
My favorite part of the whole ordeal is how no one I talked to seems to be bothered by the complete incompetence of their staff. Everyone is just like 'I don't know why they did/said that ...' and leaves it at that. No one was willing to accept responsibility or try to help. It just happened and that was that.
At least I got refunded by Best Buy LOL.